Plain language,
no legalese.

When you submit a form or booking request on this site, what you type is emailed to me so I can reply. That's the whole pipeline. Your details aren't added to a marketing list, shared with anyone, or sold. The occasional-email list is opt-in only: you email me to be added, and one reply removes you.

The missed-calls calculator runs entirely in your browser. The numbers you enter aren't sent anywhere unless you ask for an emailed report.

Concierge calls are recorded and transcribed, and the voice says so at the start of every call.

The live demo on this site and the Concierge voice lines are powered by a conversational voice provider. Conversations are processed to generate the responses, recorded, and transcribed. Disclosure happens up front, on the call itself. Consent-first recording is part of the product, not a footnote.

For firms running Concierge, recordings and transcripts are delivered to the firm being served and belong to that firm. I retain access for quality and voice-training purposes, under the agreement with each firm. Demo calls are reviewed only to improve how the voice handles conversations.

If you use the Rebate Desk, you send me business documents: insurance certificates, WSIB clearance, business registration, trade licence numbers, and training records. They come to me and nobody else. I don't subcontract the work and I don't sell or share your details with anyone beyond the rebate program you're applying to.

Banking details are different: they go into the program's own portal at the step where the program asks for them, on a call with you. I don't collect banking by email and you shouldn't send it that way.

If your shop isn't approved, say the word and I delete your file. Otherwise I hold it for twelve months in case the program comes back with questions, then delete it. You can ask for deletion sooner at any time, and one email does it.

No selling or renting data. No ad networks. No third-party tracking pixels. No data brokers. The site doesn't follow you around the internet, and neither do I.

In line with Canadian privacy law (PIPEDA), you can ask what I hold about you, ask me to correct it, or ask me to delete it. One email does it: brent@brickfrontstudio.com. I respond within one business day.